Frequently Asked Questions
Everything you need to know about bringing Orchard Home quality into your living space.
How long will it take for my furniture to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is Orchard Home's return policy?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
Are your wood products sustainably sourced?
Yes, we prioritize environmental responsibility by partnering with suppliers who use FSC-certified timber and reclaimed wood whenever possible to ensure long-term sustainability.
Do you offer fabric swatches for sofas and chairs?
Absolutely. You can order up to five complimentary fabric swatches through our 'Request a Swatch' page to ensure the color and texture are perfect for your home.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger purchases.